Family Owned Limo Service
Privacy Policy
We protect and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in compliance with the applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Please read this policy carefully to understand how we handle your personal information.
Information We May Collect
We may collect and process the following types of personal information:
- Contact information via contact or booking forms (e.g., name, address, email address, phone number)
- Financial information for e-commerce transactions (excluding payment details when using third-party payment gateways)
- Information you provide through our website forms or customer service interactions
- Transaction and purchase history
- Website usage data and analytics
- Any other information you voluntarily provide to us
- You can choose not to provide us with certain information, but then You may not be able to register with us or take advantage of some features of Our Website or other Services. Like Business Reviews for customer testimonials and feedback or using a digital business card to gain access to first-party user data on that website or app.
Purposes of Data Processing
We process your personal information for the following purposes:
- To provide and improve our products or services
- To process orders, payments, and deliver requested information
- To communicate with you and respond to your enquiries
- To personalise your experience and tailor our offerings to your preferences
- To conduct analytics, research, and market surveys
- To comply with legal obligations and prevent fraud
- To send marketing communications (with your explicit consent)
Legal Basis for Processing
Our legal bases for processing personal information include:
- Contract performance: Processing necessary to fulfil our contractual obligations
- Consent: Where you have given explicit permission for specific processing activities
- Legitimate interests: Where processing is necessary for our legitimate business interests, balanced against your rights and interests
- Legal obligation: Where processing is required by law
Data Retention
We retain personal information only for as long as necessary to fulfil the stated purposes or as required by law. When data is no longer needed, it is securely deleted or anonymised.
Data Sharing and Disclosure
We may share your information with:
- Vetted third-party service providers (e.g., hosting providers, payment processors)
- Law enforcement or regulatory bodies when legally required
- Successor entities in case of business transfer or restructuring
Marketing Communications
Our email marketing programme operates in compliance with:
- UK GDPR
- Privacy and Electronic Communications Regulations (PECR) 2003
- Data Protection Act 2018
You may opt out of marketing communications at any time through:
- Unsubscribe links in our emails
- Contacting our Data Protection Officer
- Your account settings
International Data Transfers
When transferring data outside the UK, we ensure:
- Adequate safeguards are in place
- Standard contractual clauses or other approved transfer mechanisms are used
- Recipients maintain appropriate data protection standards
External Links
- Although this website only looks to include quality, safe and relevant external links like to the web photographer, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.
- Despite our best efforts, we cannot guarantee or verify the contents of any externally linked website. Users should therefore note they click on external links at their own risk, and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
- Communication, engagement and actions taken through external social media platforms that this website and its owners participate in are custom to the terms and conditions as well as the privacy policies held with each social media platform, respectively.
- Users are advised to use social media platforms wisely and communicate/engage with due care and caution regarding their privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. Our Live Videos may use assets from reluctant creators.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure ('right to be forgotten')
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
- Lodge complaints with the ICO
Children's Privacy
We do not knowingly collect or process data from individuals under 13 years of age. If we discover we have collected such data, we will delete it promptly.
Cookie Policy
Our website uses cookies and similar technologies. Please refer to our separate Cookie Policy for detailed information about:
- Types of cookies we use
- Purposes of each cookie
- How to manage cookie preferences
Updates to This Policy
We regularly review and update this policy to reflect changes in our practices and legal requirements. Material changes will be notified to you via email or website notice.
Supervisory Authority
You have the right to lodge complaints with the Information Commissioner's Office (ICO):
- Website: https://ico.org.uk
- Telephone: 0303 123 1113
